All packages automatically renew for the regular rate when your account drops to 9 or fewer meals. The renewal feature is easy to cancel. Please log into your account. Then select the MY ACCOUNT>>>BILLING tab. Scroll to the bottom of the page and click the button “Pause/Cancel Billing” button. You can pause at any time! We order fresh ingredients every week, produce everything from scratch, package it carefully and deliver it to your doorstep. This process takes time and careful planning. For this reason, all packages have an 8-Day Advance Notice Cancellation Policy. You simply click the “Pause/Cancel Billing” button today, and your account renewal feature will be deactivated in exactly 8 days.

For example: I click the “Pause/Cancel Billing” button on the 1st of the month. My cancellation will take effect on the 9th of the month. I will be able to order the remaining meals in my account, and I will not be charged for any additional meals. We will credit to the individual’s meal bank any meal that a client is ever unsatisfied with to a reasonable limit. We do not offer monetary refunds as all sales are final. We have never had anyone with excessive meal returns, so this enables us to maintain this policy. We are always available and here to help! You can reach Live Chat or the office from 9AM-5PM EST Monday-Friday.

Special offers and promotions:

Our promotions are very simple! If you select a promotion, you are charged the cost per meal for the meal TOTAL plus 10% processing. Your next set of meals will renew for the regular number of meals at the regular rate when your account drops to 9 or fewer meals. Should you choose to cancel the renewal feature, please do so with our 8-Day Advance Notice Cancellation Policy under the MY ACCOUNT>>>BILLING tab. You must cancel 8 days before your account drops to 9 or fewer meals in order for automatic renewal to be deactivated.

Please read these terms and conditions carefully. We want you to know exactly how our program works so that you can make the most of it! You agree to these terms and conditions by completing the MY ACCOUNT>>>PROFILE tab and including your signature, as well as by purchasing a package.