What is freshnational.com?

freshnational delivers select, freshly prepared gourmet meals to entire state of Florida. All meals are calorie counted, measured and weighed. We also deliver the fresh ingredients from our meals so that you can prep at home!

How did Freshnational start?

Freshnational was founded nearly 15 years ago. We cooked for professional athletes for the last 15 years.

Freshnational is the first, and one of the only, companies that delivers freshly prepared gourmet meals to entire state of Florida. Shipping rates do apply to all Freshnational orders and can be found under the “Do you ship to my area?…” tab below. Your fresh food is delivered right to your doorstep or office, ready to eat!

How do I sign up and place my first order?

– Visit http://www.freshnational.com/order/user/signup. Enter your preferred email address and a password.
– Click the “Profile” tab and complete it.
– Click the “Billing” tab. Choose your preferred meal credit package. We offers meal credit packages in quantities of 120 and 60.
– Click the “Place Order” tab. Select your meals for delivery. freshnational changes our menu every 7 days!

After an order is successfully placed, your email confirmation will be automatically sent to the email address on file. If you do not receive an email confirmation, please contact CustomerMealService@gmail.com

Click Here to go to the Sign Up Page

"Profile" How do I fill out my profile?

– Log into your account at http://www.freshnational.com/order/user/login
– Click the “Profile” tab.
– Complete the Delivery Address section. Please also enter your signature (draw this with your mouse) into the provided box.
– Click the green Update Delivery Address button.
– Complete the Billing Address section
– Click the green Update Billing Address button.

When your “Profile” is complete, you can click the “Billing” tab to purchase your meal credits. If you already have meal credits, please click the “Place Order” tab to select your meals for delivery!

Click Here to go to the “Profile” page

"Billing" How do I purchase meals? What are meal credits?

– Log into your account at http://www.freshnational.com/order/user/login
– Click the “Billing” tab.
– Select your preferred meal credit package. You will be prompted with your payment total.
– Enter payment information and confirm your purchase.

freshnational offers meal credit packages in numbers of 120 and 60 meal credits. Clients simply purchase a meal package upfront and meal credits are added to the account, in full. From there, meals are deducted as orders for delivery are placed.

Meal credit packages automatically renew once your account drops to 9 or fewer remaining meals. You can upgrade your meal credit package or cancel automatic renewal at any time under the “Billing” tab.

"Place Order" How do I order my meals?

– Log into your account at http://www.freshnational.com/order/user/login
– Click the “Place Order” tab.
– Enter your preferred numerical quantity in the provided box next to any meal selection. For meals that you do not want to receive, simply leave the value at 0.
– Refer to the “Account Status” box. Please review your selection totals, and choose your preferred delivery option.
– Click the green “Place Order” button to confirm your order.

After an order is successfully placed, your email confirmation will be automatically sent to the email address on file. If you do not receive an email confirmation, please contact CustomerMealService@gmail.com

What are the meal credit packages and how do they work?

Freshnational offers meal credit packages in numbers of 120 and 60 meal credits. Clients simply purchase a meal credit package, those meal credits are added to the client’s account in full, and meal credits are deducted as a client places orders for delivery.

Meal credit packages automatically renew once your account drops to 9 or fewer remaining meals. You can upgrade your meal credit package or cancel automatic renewal at any time under the “Billing” tab. Or go to click here to update.

Do you ship to my area? How much does shipping cost?

Shipping rates vary by location:

– Eligible Local South Florida customers have the option to select Local Driver Delivery for a $5 flat rate or FedEx delivery with tracking for a $20 flat rate

What are my delivery options?

Delivery options are presented in the “Account Status” box on the “Place Order” menu page before you confirm your order for delivery.

ELIGIBLE SOUTH FLORIDA CLIENTS: Local Driver Delivery is a $5 flat rate per delivery. Meals will arrive on your doorstep in the very early hours of the morning on Sunday. Meals will arrive in an insulated cooler bag.

ALL FLORIDA CLIENTS: FedEx 1-day delivery with tracking is a $20 flat rate per delivery. Meals are delivered to your home or office during normal business hours on Tuesday. If your delivery location does not accommodate delivery before 9AM, please opt for FedEx Delivery. Meals will arrive in a temperature controlled cooler.

Shipping rates do apply to all orders and can be found under the “Do you ship to my area?…” tab below.

Do I have to place an order for delivery or will it be automatically sent?

Please place an order for EACH individual delivery that you would like to receive. Freshnational does not send automatic meal deliveries. We do not deliver food unless a client orders it for delivery. freshnational changes our menu every 7 days to allow for variation. Please find delivery date options under the green, vertical “Delivery Calender” tab on the right side of the freshnational.com website on all freshnational.com webpages.

What is the minimum number of meals per delivery?

Florida Delivery: There is a 15 meal credit minimum per delivery.

National Delivery outside of the state of Florida: There is no delivery right now.

When will I receive my meals? What is the order deadline? Can I place an order after the deadline?

freshnational’s order and delivery schedule allows us to prepare your meals from scratch using only fresh (NEVER frozen) ingredients. freshnational orders fresh ingredients from our local vendors. Every Sunday and Tuesday, freshnational conducts “Production Day”. Meals are made fresh, packaged and sent immediately for delivery the same day.

– Please find delivery date options under the orange, vertical “Delivery Calender” tab on the right side of the freshnational.com website on all freshnational.com webpages.

– freshnational’s weekly order deadline is every Wednesday at 11:59PM EST. If a client orders before this deadline, they can choose a delivery date for the following calendar week. As soon as this deadline passes, we update our menus to reflect the next cycle of delivery dates for the following calendar week.

– Due to the carefully detailed and labour intensive aspects of each individual client’s meal preparation, we cannot accommodate any orders after the deadline has passed. This is what makes freshnational such a fresh and convenient service. Thank you for your understanding!

What are my meal options? How much do meals cost?

We offer 60+ meal options per week! Choose from:

TRADITIONAL BALANCED NUTRITION: (1 credit per selection – 1 serving)

PALEO: (1 credit per selection – 1 serving)

VEGETARIAN: (1 credit per selection – 1 serving)

COMPETITION/EXTREME WEIGHT LOSS: (2 credits per selection – 2 servings)

CERTIFIED ORGANIC: (3 credits per selection – 2 servings)

FRESH ORGANIC COLD PRESSED JUICES: (2 credits per selection – 1 serving)

ADD-ON PROTEIN SNACKS: (1 credit per selection – 2 servings)

Our fresh snacks are fortified with Vegan, whey isolate, or egg protein. Our snacks are unbelievably delicious!

ADD-ON SAUCES AND SPICES:

These contain a mix of additional ready-made sauces or meat rubs that you can add to your program. These are healthy, low sodium, low sugar, and low fat.

ADD-ON PROTEIN, ADD-ON CARBOHYDRATE AND ADD-ON SEASONAL VEGETABLES: (1 credit per selection – 2 servings)

Double portions of the finest quality of meats, organic carbohydrates, and fresh local Florida vegetables to your door.

SUPPLEMENTS (size and meal credit price varies)

Freshnational now offers supplements at wholesale prices!

Click here to see all current menu items

Will I be full enough from one meal?

Yes! Depending on how you are accustomed to eating, you should begin to feel full after just one meal, due to the protein/carb/fiber ratio. Your body will typically go through a detoxing period. Our pressure sealed meals fill a standard dinner plate, and help to train your body in proper portioning. Nutritional counts are listed for each selection on the menu. Please choose what best suits your needs. If you find that you require more, you can always supplement with our “Add-On Protein Snacks”.

How many meals am I supposed to eat?

Most clients opt for 3 meals and 1 snack container per day (each snack container is 2 servings). Fill your body with adequate nutrition throughout the day and see big results!

Do I have to eat 3 meals and 1 snack per day?

You may order any combination of selections that you see on the menu! You can refer to the current menu on the “Place Order” page of your freshnational account or at freshnational.com/Menu

Each menu selection includes ingredients, nutritional information and the meal credit cost.

What are my payment options?

freshnational accepts all major credit cards. Our meal credit packages are sold in numbers of 120 and 60 meal credits. The cost for each meal package is the price per meal plus a 10% processing fee.

Clients simply purchase a meal credit package upfront and meal credits are added to the account, in full. From there, meals are deducted as orders for delivery are placed.

Meal credit packages renew when your account hits 9 or fewer meals. To learn about the automatic renewal feature and how to control it from your freshnational account, please refer to the “How do I cancel?” tab.

What if I go out of town? What if I do not want to order every week?

– If you are going out of town and want to receive meals, please make sure to update your Delivery Address under the “Profile” tab BEFORE you place a new order for delivery. When an order is placed, meals will be shipped to whichever delivery address is already saved on file. We deliver to all Florida, so if you are going out of town for business or pleasure, we can have your meals delivered to you anywhere in the Florida!

– Simply place an order for delivery whenever you want to receive meals. Our clients are not obligated to order on a weekly basis. In addition, meal credits do not expire!

Who prepares the meals?

A team of trained professional chefs make all meals from scratch, with the assistance of kitchen personnel who have all have been trained in food safety and preparation. All staff are fully certified by the state of Florida.

Where is the freshnational commercial kitchen located?

Our state of the art freshnational kitchen is located in sunny Palm Beach, Florida.

What if I don’t want to lose weight?

freshnational has clients who use the program to lose, maintain and even bulk. It is all in how you utilise the meals! We split our menu into sections:

– Traditional Balanced Nutrition: For those clients who would like to maintain their healthy lifestyle.
– Paleo: For those who are looking to lose weight.
– Competition/Extreme Weight Loss: For those clients who are looking to lose weight quickly for competition purposes.
– Vegetarian: For those clients who would like to maintain a healthy vegetarian lifestyle.
– Certified Organic Meals: All freshnational meals are 100% all natural and made without preservatives, added sugar or sodium.

How do I heat my meals?

Each freshnational meal is pressure sealed using our state of the art MAP sealing technology, Meals come in microwaveable containers. They can be heated for 1:30-2:00 minutes, depending on your microwave power. You can also opt to heat your food on the stove top or in the oven. Simply transfer your food to a pot, wok or an oven safe tray. Please make sure to remove the plastic seal and the lid before heating.

Are my meals frozen? Can I freeze my meals?

No ingredients or meals are EVER frozen! All food is made fresh the day of and it is delivered fresh. With our MAP pressure sealing technology, meals have a shelf life of 5-7 days. Some meals, such as snacks, have an even longer shelf life. We recommend eating all meals fresh. If you do opt to freeze meals, you can do so at your discretion.

What do I do with the packaging that my food comes in?

In an attempt to stay green and keep meal costs down, freshnational asks that clients who receive South Florida Local Driver Deliver service trade out insulated bags with each new delivery. Simply leave your bag for a Local Driver team member to pick up. For national clients outside of South Florida who receive FedEx shipping, freshnational absorbs the cost of packaging for you. You can simply dispose of the packaging or keep it.

Does freshnational have a referral program?

freshnational offers 5 free meals for each new referral!

– Log into your account at http://www.freshnational.com/order/user/login
– Click the “My Account>>>Referrals” tab. The system will generate your unique referral link.
– Copy and paste this link to your social media, or send it via e-mail. Each time someone signs up with your unique code, you will automatically receive 5 free meals to your account!

Can I change my delivery address? Can I change my billing address?

– Log into your account at https://www.freshnational.com/order/user/login
– Click the “Profile” tab.
– Enter your new delivery or billing address information.
– Click the green “Update Delivery Address” button or the green “Update Billing Address” button.

Please note, when an order is placed, meals will be shipped to whichever delivery address is saved to your “Profile”. The delivery address contained within your order confirmation is the delivery address that meals will go to. Changing your delivery address after placing an order for delivery will not change the delivery address in your order confirmation. If you would like to change the delivery address contained within your order confirmation, please email CustomerMealService@gmail.com and we will be happy to make this change for you!

How do I cancel?

– Log into your freshnational.com account.
– Select the “Billing” tab.
– Scroll to the bottom of the page and click the “Pause Billing” button.

freshnational delivers freshly prepared gourmet meals to your order. This process takes time and careful planning. For this reason, all freshnational meal credit packages are subject to our “Cancellation Policy”.

Simply click the Pause Billing button today and cancellation will become active immediately. Once cancellation is active, you will receive an email confirming this. From here, I will no longer be automatically billed or renewed when my account drops to 9 or fewer meals. To resume this automatic billing feature, simply log into your account, click the “Billing” tab, and select the Resume Billing button. It’s that easy!

What if I decide to dispute a charge?

Listed in the freshnational Terms and Conditions, which each client agrees to before purchasing meal credits:

“I voluntarily agree that any credit card dispute raised against freshnational.com or the Florida corporation freshnational.com Inc. is completely invalid. I voluntarily agree to give up my option to dispute any purchase at freshnational.com. I voluntarily withdraw any dispute against freshnational.com Inc. or freshnational.com”

Please only purchase meal credits if you would like to receive freshly prepared gourmet meals from freshnational. It takes careful time and planning to provide fresh, preservative-free meals with no added sugar or sodium. For this reason, freshnational sales are final. We promise, the quality of our product and the time that you will save cooking and cleaning is worth it!

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